Understanding Real Healthcare Engagement
- Matt McQuide
- Feb 20
- 2 min read
When health outcomes aren't improving, it's easy to jump to conclusions. The healthcare industry often falls into a familiar pattern: labeling members as "non compliant" or "unmotivated." But after years of working directly with employees, we've learned something important. It's not that people don't care about their health. They're simply overwhelmed.
The reality is that managing multiple health conditions is challenging. Each condition comes with its own set of instructions, medications and lifestyle changes. Add the challenge of navigating insurance, finding the right providers and managing appointments—it's no wonder people feel stuck.
The truth is, most people want to improve their health. But they often find it difficult to follow instructions on how to care for themselves or adhere to treatment regimens.
We need to ask ourselves: are we making healthcare work for real people?
At Synergy Healthcare, we take a different approach. Instead of expecting perfect adherence to optimal health plans, we focus on meeting people where they are. Our nurse advocates understand that small steps forward matter more than unrealistic expectations.
This philosophy shows up in everything we do:
We integrate our nurses directly into your HR team, giving employees someone they know and trust
One nurse, one client. No 800 numbers, just direct access to dedicated support
We work within existing self funded plans, making improvements without disruption
Most importantly, we focus on helping members take their next best step, whatever that means for them
This approach works because it's built on a simple truth: you can be efficient with things, but you have to be effective with people. Our experience shows that healthcare systems often prioritize efficiency over effectiveness, missing opportunities to create real connections with members who need support.
Through our Nurse Advocate Program, we ensure members are following their treatment plans while providing the personal attention that makes a difference. We provide the individualized support people need to succeed.
When we stop labeling people and start meeting them halfway, remarkable things happen. Employees engage more readily with their health plan. They build trust with their nurse advocate. And most importantly, they start making progress, one step at a time.
That's why at Synergy, we measure success differently. It's not about reaching perfect health metrics. It's about helping each person take their next best step forward.
Because sometimes, the most important healthcare innovation isn't a new protocol or system. It's simply meeting people where they are and helping them move forward from there.
Schedule a call to learn how our nurse advocates make healthcare work for your employees: